Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Each ticket that you post to the client help staff will be responded to in less than 60 mins. All basic questions will be responded to as quickly as possible. Nonetheless, if the assistance question you have sent us calls for the help of a qualified admin technician, we are going to send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–class Customer Help Service

  • We offer you 24x7x365 technical support by using a super–fast ticketing application included in your Control Panel. You’ll be able to contact us anytime about any of the software applications that come installed in advance on the virtual server, this includes the chosen Operating System, the server administration panel and our custom created Website Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A detailed and regularly updated collection of articles is incorporated into our custom–built Website Control Panel. It provides quick tips on how to conduct all of the fundamental site control tasks. The Help section features comprehensive how to tutorials and step–by–step video tutorials. You can gain access to the Help section by clicking the Help or Video buttons in the top right corner of each Control Panel section.