Should you ever encounter a problem with your website and be incapable of coping with it, ask the respective web hosting company’s customer care team to assist you to bring the website back online. A fast resolution would be the most favorable scenario, but many companies reply within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be sorted out with ease, your website may not work satisfactorily or it may not be available at all for a lengthy period, so you may lose prospective clients because it is extremely unlikely that anybody will be willing to return to a site that’s faulty. Speaking of which, you ought to make sure not only that you can get in touch with your web hosting provider, but also that they can reply and help you in a timely manner. If a script update doesn’t go as planned or you erase something by mistake, for instance, the website must be restored promptly in order to avoid extended unavailability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reaction time for any customer support ticket that you post or any email that you send is just 1 hour, even if you contact us during weekends and public holidays. Whatever the nature of your query or issue might be, we’ll help you instantaneously and will give you the required information to fix any problem with your websites. The actual response time typically doesn’t surpass fifteen to twenty minutes, which means that you can forget about waiting around for hours to get a problem solved or what is even worse – waiting a whole day only to receive a response that more information is needed whilst nothing is resolved. We will assist you in a timely fashion just because we realize exactly how valuable time can be in the dynamic Internet era. The 1-hour response guarantee applies to any billing or technical question that you may have concerning our shared hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a support ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain a reply within maximum one hour. You can touch base with us whenever you need in regards to technical, billing or general matters and given that we will be at your service around the clock, you’ll always get help in no time. Depending on the particular issue or question, we will give you more information, solve the complication if it’s been caused by something within our reach or advise you on how to proceed if you have to update a given setting for an application that we do not have access to. You can just forget about waiting for a day for every answer. In reality, in most cases we answer tickets and emails within twenty-twenty five minutes max.